Metanoia’s ‘COLLABORATIVE SERVICES MODEL’ is built on the following pillars:
 
With multifold expansion in electronic connectivity through internet physical connectivity by faster and easier travel options; business connectivity by crystallization of trade blocks viz. EU, NAFTA; economic connectivity by widespread acceptance of GATT and WTO - collaboration is becoming a natural behavior pattern in the social, cultural and business milieu.

Collaboration by definition is a process of participation through which people, groups and organizations work together to achieve desired results.

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 Cultivate Trust  through Interaction – developed by maximizing face-to-face opportunities with clients
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 Mitigate Risk of Transformation – achieved by initial diagnostics and rigorous program management
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 Demonstrate Value to organization - by establishing and reporting performance metrics
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 Sustain Results that matter most – by influencing behavior and enhancing competencies of people
   
The TEN core collaborative practices we use consist of:
People
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 Promote widespread dialog at all levels in the organization
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 Induce use of collaborative technologies
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 Transform Habits that impede collaborative behavior
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 Extend collaborative culture outside traditional organization boundaries
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 Reward Collective Performance by informal and formal means
   
Systems
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 Gradual Scale-up from Quick-Wins to Long term value
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 Design Processes and Structures that induce collaborative behavior
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 Use Simple technologies and tools which are easy to learn and use
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 Network the organization across sites and businesses
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 Support Natural Evolution of collaborative tools, practices and behavior